Refund Policy

The three payments

Payment	Paid to	Refund
Government gazette fee	Government of India, by you on Bharatkosh	Not through us. We never collect it, so any refund is a matter for the government under its own rules.
Newspaper advertisement	The newspaper or its ad agency	Not refundable by us once the ad is booked, because the charge is passed to the newspaper.
Our service fee	[Registered business name]	See below

Refunds of our service fee

When you cancel	Refund of service fee
Before we start drafting	Full refund
After drafting starts, before your final file is ready	50% refund
After your final file is delivered	No refund. We’ll still correct any mistake in a document we prepared.
If we can’t take on your case	Full refund

If the Department queries or rejects your file

If it’s because of a mistake in a document we prepared, we’ll correct it at no extra service fee. If it’s because of information you gave us, a document you supplied, or a decision that’s within the Department’s discretion, the service fee isn’t refundable, but we’ll help you put it right. The government fee is outside our control in either case.

How to ask for a refund

1. Message us on WhatsApp or email hello@gazettenamechangeonline.in with your name, the phone number you used, and your payment reference.
2. We acknowledge your request within 48 hours.
3. Approved refunds go back to the original payment method within 7 working days.

Not happy with a decision?

Contact our grievance officer, [Grievance officer name], at hello@gazettenamechangeonline.in. We resolve complaints within one month. See also our terms of service.