Terms of Service

These terms

These terms apply when you use GazetteNameChangeOnline.in or ask [Registered business name], [Office address, City, PIN] (“we”, “us”) to prepare your documents. By asking us to start work on your case, you agree to them.

What we are, and aren’t

• We are a private document-preparation service.
• We are not the Government of India, the Department of Publication or any government office, and we aren’t affiliated with them.
• We are not a law firm. Our guides, templates and replies are general information, not legal advice. For a legal question about your situation, consult an advocate.

Our service

Depending on the package you choose, we draft your undertaking or deed, type the proforma to the Department’s specimen, prepare the Word CD text and matching certificate, draft and help book your newspaper notice, guide your Bharatkosh payment, check your file against the current guideline, and track Part IV for your notice. We confirm what your package includes, and its price, before we start.

Your part

• Give us true, complete and correctly spelt information, and check every draft before you sign it.
• Sign the documents yourself, in your existing old name, and arrange two witnesses.
• Pay the government fee yourself on Bharatkosh.
• Send or hand in the file yourself. The Department accepts applications only from the applicant, in person or by post or courier.
• Reply to the Department if it contacts you about a shortfall. Its guidelines give six months to fix one before the case is cancelled.
• Keep copies of everything, because the Department doesn’t return documents.

What we can’t control

The Department of Publication decides whether to accept, reject or query an application, and the Government of India Press decides when it’s printed. Other offices, such as banks, UIDAI or Passport Seva, decide what proof they accept. We prepare your file to the current guidelines, but we can’t guarantee acceptance, a publication date or another office’s decision.

Fees and payment

• Our service fee is the package price we confirm before starting.
• The government fee (₹1,100 for an adult, ₹1,700 for a minor, more for applicants abroad) is paid by you directly to the government on Bharatkosh. We never collect it.
• The newspaper charge is set by the newspaper. [If we book it for you, we pass on the newspaper’s charge at cost / you pay the newspaper directly.]

Refunds are covered by our refund policy.

Corrections

If the Department queries or returns your file because of a mistake in a document we prepared, we’ll correct that document at no extra service fee. If the issue comes from information you gave us, a document you supplied, or a change in the Department’s requirements, we’ll help you fix it [at the rate we quote at the time].

Our content

You’re welcome to use our guides and templates for your own application. Please don’t copy or republish them elsewhere without our permission.

Limits on our liability

Our total liability for any claim about our service is limited to the service fee you paid us for that case. We’re not liable for decisions or delays by the Department of Publication, the Government of India Press or any other office, or for losses that result from information you gave us being inaccurate. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that can’t be limited.

Your data

How we handle your personal data is explained in our privacy policy.

Complaints

Contact our grievance officer, [Grievance officer name], at hello@gazettenamechangeonline.in or +91 00000 00000. We acknowledge complaints within 48 hours and resolve them within one month.

Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer, the courts at [Jurisdiction city] have jurisdiction over any dispute.

Changes to these terms

We may update these terms and will change the date at the top when we do. The terms in force when you started your case apply to that case.